We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Responsible for day-to-day mortgage services including, but not limited to, Central Disclosure Desk, Notice of Incompletes (NOI's), Denied and Withdrawn, HMDA Reporting, and monitoring expiring Prequals and Preapprovals.
• Assists with the ordering of title work, verification of employment, tax transcripts, flood certificates, loan payoffs, and private mortgage insurance.
• Prepares the accurate and timely production of all adverse action notices for denied and/or withdrawn mortgage loan applications ensuring compliance with Regulation B.
• Monitors and maintains accurate investor and portfolio in-process pipelines, and uploads documents through investor portals.
• Ensures consistent, accurate, and timely mortgage loan application processing.
• Conducts and performs a monthly HMDA audit of all mortgage loan applications to ensure accurate and compliant annual company HMDA reporting for the Bank.
• Prepares accurate initial disclosures for new mortgage applications for refinance and purchase transactions for conventional loans such as Fannie and Freddie, vacant land, HELOC, Home Equity loans, renewals, construction, and government loans such as Rural Development, FHA, VA, and WHEDA, within the timing requirement after receiving the application.
• Partners with mortgage sales and operational staff to continually improve efficiencies in the mortgage file opening and compliance processes.
• Monitors, prepares, and sends courtesy Notification of Incompleteness (NOI's) on unapproved mortgage loan applications.
• Monitors expired inquiries, expired approvals, and approved not scheduled files.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.

This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.

About You

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to join a dynamic team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:

• Associate degree from accredited college or university; or a minimum of 2-3 years related experience and/or training; or equivalent combination of education and experience in mortgage operations or sales related experience required.
• Knowledge of secondary market (Fannie, Freddie), government (FHA & VA), as well as non-QM/portfolio mortgage programs preferred.
• Experience with loan origination system(s), Encompass, preferred but not required.
• Ability to communicate both orally and written in a professional manner.
• Ability to work under pressure to meet deadlines.

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621

IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.